PandaSip Terms of Use

Last updated: 20 October 2026

1. Parties and acceptance

These Terms of Use ("Terms") govern your use of the PandaSip app (the "App") provided by AkıllıPanda ("we", "us"). By downloading or using the App you accept these Terms. If you do not accept them, do not use the App.

If you obtained the App from the App Store (iOS), Apple's Licensed Application End User License Agreement (the "Apple Standard EULA") also applies to the App. These Terms supplement the Apple Standard EULA; if the two conflict on any matter concerning Apple, the Apple Standard EULA prevails. If you obtained the App from Google Play (Android), the provisions concerning Google Play are in section 9.

2. The service

PandaSip is a software phone (softphone) that connects to your own PBX or VoIP provider using the SIP protocol.

• To use the App you need your own account with a PBX or VoIP provider. Account details, phone numbers, call charges and call quality are the responsibility of your PBX or provider.
• PandaSip is not a telephone service. We do not provide phone numbers, lines or calling plans, and we do not carry your calls.
• The App depends on your internet connection, your device, your PBX and, depending on your platform, Apple's or Google's services. We cannot guarantee that it will work without interruption or errors.

3. Emergency calls

PandaSip is not intended for emergency calls and does not replace your device's regular phone calling. Emergency services (e.g. 112 or 911) may not be reachable through the App; even if they are, your location may not be passed on or the call may be routed to the wrong centre. Calls cannot be made during internet or power outages, when your PBX is unreachable or while the App is closed. In an emergency, use your device's built-in Phone app or another phone.

4. PandaSip Pro subscription

The App's basic features are free. PandaSip Pro is an auto-renewable subscription purchased through the App Store on iOS and through Google Play on Android. It unlocks:

• Unlimited accounts (the free version runs one account at a time).
• Receiving incoming calls while the App is closed (through our notification server; section 6).
• TLS-encrypted signalling.
• HD audio (Opus; G.722 where the device supports it).
• SRTP-encrypted call audio.

Each feature also requires support from your PBX (e.g. TLS, SRTP, Opus).

Subscription terms:

• Plans: monthly and yearly. Current prices are retrieved from the App Store or Google Play and shown in the App before you buy; they may vary by country.
• Free trial: where offered, and subject to Apple's or Google Play's eligibility rules, a 1-week free trial is provided. Unless you cancel at least 24 hours before the trial ends, the paid subscription starts. Any unused portion of a free trial ends when you purchase a subscription.
• Payment: payment is charged to your Apple Account on iOS, or to your Google Play account on Android, when you confirm the purchase.
• Automatic renewal: the subscription renews automatically for the same period unless cancelled at least 24 hours before the end of the current period; your account is charged for renewal within the 24 hours before the end of the period.
• Managing and cancelling: you can manage and cancel your subscription in the App Store account settings on your device on iOS, or under Payments & subscriptions in Google Play on Android. Cancellation takes effect at the end of the current period; Pro remains available until then.
• Refunds: purchases are processed by Apple on iOS and by Google Play on Android; refund requests are made to Apple under Apple's policies (reportaproblem.apple.com) on iOS, and through Google Play under Google Play's refund policies on Android. Your rights under consumer law are not affected.
• You can restore your purchases on another device with Restore purchases in the App.

5. Acceptable use

When using the App you agree:

• Not to use it for unlawful purposes (fraud, harassment, unsolicited bulk calling, using someone else's account without permission, etc.);
• To add only PBX accounts you are authorised to use, and that you are responsible for keeping your PBX usernames and passwords secure;
• That, if you record calls, complying with the laws on recording and personal data (e.g. informing the other party or obtaining their consent) is your responsibility;
• Not to attempt to disrupt the App or our servers through reverse engineering, overloading or unauthorised access.

6. Notification server and personal data

When you turn on "Receive calls when the app is closed", our server registers to your PBX on your behalf and forwards incoming calls to your device through Apple (APNs) notifications on iOS or Google (Firebase Cloud Messaging) notifications on Android. The data processed for this, how long it is kept and your rights are described in the Privacy Policy, which forms part of these Terms.

7. Intellectual property and open source

The rights in the App and its content belong to AkıllıPanda or its licensors. You are granted a non-transferable, non-exclusive licence to use the App on devices that you own or control (on iOS, under the Apple Standard EULA, on Apple devices), for personal or business purposes. Open-source components in the App are subject to their own licences (Settings → About → Open-source licenses).

8. Limitation of liability

• To the extent permitted by law, the App is provided "as is". We are not responsible for the operation of your PBX, your VoIP provider, your internet connection or Apple's or Google's services.
• To the extent permitted by law, we are not liable for indirect losses such as missed calls, dropped calls, call charges, or loss of profit or data, and our total liability is limited to the subscription fees you paid for the App in the preceding 12 months.
• These limitations do not apply to damage caused by intent or gross negligence, to injury to life or health, or to any liability that cannot be limited under consumer law.

9. Terms concerning Apple and Google

App Store (iOS). If you obtained the App from the App Store:

• These Terms are concluded between you and AkıllıPanda only, not with Apple. AkıllıPanda, not Apple, is solely responsible for the App and its content.
• Apple has no obligation to provide any maintenance or support services for the App. For support, contact us (section 12).
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• AkıllıPanda, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, consumer protection claims and intellectual property infringement claims.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms (e.g. those of your PBX or VoIP provider) when using the App.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Google Play (Android). If you obtained the App from Google Play, these Terms are concluded between you and AkıllıPanda only, not with Google; Google is not a party to these Terms, and AkıllıPanda is responsible for the App and its content. Google has no obligation to provide any maintenance or support services for the App; for support, contact us (section 12). Purchases, payments, subscription management and cancellation, and refunds are handled through Google Play under Google Play's terms and policies.

10. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. If you are a consumer, disputes fall under the jurisdiction of the Consumer Arbitration Committees and Consumer Courts competent under Turkish Consumer Protection Law No. 6502; otherwise, the courts and enforcement offices at AkıllıPanda's place of business have jurisdiction. Consumers living outside Türkiye keep the rights granted to them by the mandatory consumer protection laws of their country of residence.

11. Changes

We may update these Terms from time to time. We announce material changes in the App. The date of the current version is shown in the "Last updated" line at the top. By continuing to use the App after a change you accept the updated Terms. You can cancel your subscription at any time in your App Store account settings on iOS, or in Google Play on Android.

12. Contact

For questions, complaints and support: destek@akillipanda.com

AkıllıPanda — AKILLIPANDA YAZILIM DANIŞMANLIK VE TİCARET ANONİM ŞİRKETİ, Taşdelen, Sultan Murat Cd. No: 23/3, 34788 Çekmeköy/İstanbul, Türkiye · MERSİS No: 0025111753000001