Support

Contact us

For questions, bug reports and suggestions, e-mail destek@akillipanda.com. We usually reply within one business day.

Setting up an account

Tap Accounts → Add account and enter your PBX address and extension details. PandaSip detects the transport (UDP, TCP or TLS) on its own. Your PBX administrator or VoIP provider can give you these details.

Receiving calls when the app is closed (Pro)

Turn on “Receive calls when the app is closed” in the account’s settings. Your PBX must allow registrations from our server’s address; incoming calls then arrive as notifications.

No audio

On your PBX, make sure the extension has “Direct Media” turned off and “RTP Symmetric” and “Force rport” turned on. These settings let audio flow both ways when the phone is behind NAT.

Subscription

Manage or cancel your subscription on iPhone under Settings → [your name] → Subscriptions, or on Android in the Google Play Store → Profile → Payments & subscriptions → Subscriptions. To restore purchases, tap Pro → Restore purchases in the app.

Deleting your data

PandaSip does not create accounts; your SIP account details stay only on your phone. To delete the data our push server keeps (device ID, push token, PBX address and extension, subscription record): 1) In the app, tap About → “Delete my server data”; it is deleted immediately. 2) If the app is no longer on your phone, e-mail destek@akillipanda.com with the subject “PandaSip data deletion” and include your PBX address and extension; we delete it within 30 days and confirm to you. Server logs are deleted automatically after at most 6 weeks.